We hope you and your family are safe and well.
The last few weeks have been an incredibly challenging time for all of us and daily life as we knew it is likely to be a distant memory for the foreseeable future. For us it has been particularly frustrating because we have been unable to see those of you that have suffered with dental problems. Rest assured that our primary objective will be to see and treat you as a matter of priority and as swiftly as possible.
We have now been granted permission to re-open the practice from Monday 8th June 2020 in line with the Government’s guidelines. The risks associated with the pandemic are far from over and so, as we return to daily life, additional measures will need to be taken to ensure everyone’s safety. To that effect, we have put into place several steps, procedures, and protocols with your safety, and that of our staff, as our primary concern. In this e-mail, we will outline the measures we have taken so that your visit to the practice will be as smooth, efficient, and safe as possible.
We understand that there is a huge demand for appointments, particularly for those of you with ongoing problems and with outstanding treatment. Our aim will be to try and accommodate you all as swiftly as possible but, initially you may need to wait a little longer for an available appointment slot. We have always enforced the most thorough infection control and disinfection protocols. These have now been refined to specifically address the risks associated with COVID-19.
Making an appointment
Where possible, please e-mail us with your request for an appointment to the following e-mail address:
Please include the following information in your e-mail:
- Full Name
- Date of Birth
- Contact telephone number
- Detailed outline of your specific problem (including if you require a hygienist appointment)
Alternatively arrange an appointment by clicking on the link below this will take you to form that you can submit online.
One of our team will then telephone you to schedule your appointment. They will be asking you a series of screening questions to ensure that it is safe for you to visit the practice.
Once your appointment has been made, you will be asked to complete a detailed medical questionnaire. You can do by clicking on the ‘Medical History Form’ link in the top menu or below. When you click on the link you will be able to access, complete and submit the form. It is essential that we receive your completed form BEFORE the date of your appointment.
We will then telephone you 24 hours prior to your appointment to re-confirm your attendance. If we are unable to reach you, and if you do not contact us, we may need to cancel your appointment slot.
Our aim is also to resume hygienist appointments. All hygienist appointments should me made using the same process as outlined above.
On the day of your appointment
- Please arrive as close to your designated appointment time as possible - If you arrive late, we may not be able to see you
- Please come alone if possible
- Please bring as few personal possessions with you as possible
We are aware that you may wish to avoid using public transport at the present time. There are street parking bays available in the vicinity of the practice but, if there are none available, these are the closest car parks that you may wish to use:
- Your temperature will be taken using a non-contact thermometer
- You will be asked to clean your hands using the hand sanitiser station at the entrance to the building
- We request that you wear a mask whilst in the building – this will be provided for you if needed
- You will be called up to the dental surgery as swiftly as possible.
- If you need to use the waiting room, please observe the recommended social distancing regulations
- Please use the stairs where possible
In the dental surgery
Prior to reopening, all the dental surgeries were deep cleaned, and all surfaces were treated with an antiviral coating. We will be carrying out ongoing surface treatments and microbial sampling to ensure that we maintain the highest levels of infection control. We will also be using anti-viral room sanitiser sprays as well as air purifiers. These protocols will also be carried out in all communal areas throughout the building.
After your appointment
- One of our team will telephone you to arrange a follow up appointment if required
- Payments can be taken in the office on the ground floor, preferably using contactless technology
- Alternatively, we can e-mail you an invoice that you can settle by bank transfer or by card payment over the telephone
- Please observe the recommended social distancing if you visit the office
Please rest assured that all the steps we have taken are to ensure your safety when you visit the practice. We will constantly be reviewing and updating our protocols and procedures in line with the guidelines and the scientific evidence. If you want to discuss any aspect of your dental care before your appointment, please do not hesitate to contact us. On this page you will find the most current information and guidance regarding our practice policies, protocols, and procedures. We will update this information regularly.
Finally, we would like to thank you for bearing with us during this challenging time, for your continued faith and confidence in the care that we provide and for your support. We very much look forward to seeing you all again, albeit under these unique new circumstances.
Dr Lloyd Searson
BDS, MS (Univ. of Michigan), FDS.RCS(Eng)
Consultant and Specialist in Restorative Dentistry
Dr Kavit Shah
BDS, MFDS.RCS(Eng), M.Clin.Dent, MRD.RCS(Eng)
Specialist in Prosthodontics
Senior Clinical Teaching Fellow, UCL Eastman Dental Institute